Available integration guide
Datto Continuity Billing Reconciliation for MSPs
BillingReconcile supports Datto Continuity as a read-oriented source for billing review. MSP teams can review BCDR appliance counts grouped by customer company name beside PSA billing context before deciding whether a difference needs action.
What Datto Continuity contributes to billing review
Datto Continuity can provide bcdr appliance inventory context for recurring billing review. The useful comparison depends on the services your MSP sells and which supported records are available to the connected account.
BillingReconcile keeps source evidence and billed quantities together for review. It does not treat every difference as proof that an invoice is wrong.
Data categories that may be reviewed
Appliance serial numbers, hostnames, and models
Customer company attribution for appliances
Last-seen and registration dates
Common differences worth investigating
An appliance is present but its backup service quantity has not changed
An appliance has no customer company attribution and cannot be synchronized
An appliance count needs review against the agreement's billing unit; protected agents and customers without appliances are outside this inventory
A review-first sequence
- 1
Connect the supported PSA and operational source with appropriate authorization.
- 2
Confirm that the customer account and billed service correspond across systems.
- 3
Compare the billed quantity against the relevant source count.
- 4
Investigate timing, mapping, lifecycle, and agreement context.
- 5
Have an authorized person decide whether billing, mapping, or source data should change.
Human review and read-only boundaries
BillingReconcile's current reconciliation workflow is read-oriented. It organizes comparisons and supporting evidence without silently changing invoices or third-party records.
A person who understands the agreement and billing policy remains responsible for the final decision.
Connector scope
Available Datto Continuity records vary by vendor plan, account configuration, permissions, and API changes. BillingReconcile confirms the data needed for the agreed billing model during onboarding. Product-specific setup instructions remain in the signed-in Help Center.
Related guides
Continue the billing review workflow
FAQ
Questions MSP teams ask
Discuss Datto Continuity billing reconciliation
Review the quantities your MSP bills, the supported records available from the source, and the onboarding scope with BillingReconcile.