MSP billing problem
ConnectWise Agreement Additions and License Counts
ConnectWise agreement additions often become the billed quantity, so they need to be reviewed against current license and subscription counts before invoice day.
Why this billing mismatch happens
Agreement additions can drift when license counts change in a distributor, CSP, security, workspace, or SaaS source before the ConnectWise billing item is reviewed.
The review should confirm the PSA quantity, the source count, and the service or product mapping before anyone assumes the invoice quantity should change.
Common examples
A license was added in a source system but the agreement addition quantity stayed the same
A cancelled license still appears in a recurring agreement quantity
The ConnectWise product or service name does not clearly match the source SKU
A client has multiple license products grouped into one agreement addition
A source tenant or customer record needs mapping before counts can be trusted
What to compare
ConnectWise agreement addition quantities
Recurring services, products, and invoice quantities tied to license billing
Current license, subscription, SKU, and user counts from relevant source systems
Client and tenant mapping between ConnectWise and source systems
Service or product mapping for each billable license item
Manual review checklist
- 1
Start with the ConnectWise agreement addition or recurring service quantity.
- 2
Identify which source system should validate that billed quantity.
- 3
Confirm the source tenant or customer maps to the right ConnectWise company.
- 4
Check whether the source SKU and ConnectWise billing item represent the same service.
- 5
Review any quantity difference before approving or changing invoice quantities.
How BillingReconcile helps organize the review
BillingReconcile helps MSP teams organize ConnectWise agreement quantity review beside source license counts and mapping context.
Compare ConnectWise billed quantities against source license counts
Keep service, product, client, and tenant mapping visible
Surface possible stale agreement additions for review
Support review before invoices are finalized
Related guides
Continue the billing review workflow
ConnectWise billing reconciliation
Review ConnectWise agreement, service, product, and invoice quantities against source counts.
Open guidePax8 + ConnectWise billing reconciliation
Review Pax8 license quantities beside ConnectWise agreement and invoice quantities.
Open guidePax8 billing reconciliation
Review Pax8 subscription, SKU, tenant, and license quantities against PSA billing.
Open guidePSA invoice quantity review
Review PSA agreement, service, product, and invoice quantities before invoices go out.
Open guideMSP license count reconciliation
Compare license, subscription, user, and seat counts against billed quantities.
Open guideMSP underbilling detection
Surface possible missed license, device, service, and product billing items for review.
Open guideFAQ
Questions MSP teams ask
Review ConnectWise agreement additions before invoice day
Compare PSA billed quantities against connected license source counts and keep mapping context visible for review.